How can I cancel?

Need to cancel an order? We’re here to help. To start the cancellation process, please email quoting your order number and reason for cancelling. Order numbers start TSDS or TSMP followed by a number and are stated on the email sent to you at the time you placed your order.

When can I cancel?

Orders placed with Tirescanner can be cancelled free of charge up to the time of installation, provided the products have not been fitted to your vehicle and you have not removed them from the installer’s location.

Once products have been mounted or otherwise used, no refund will be available and the order cannot be cancelled. If there is a defect in the product then you should make a claim under warranty to the manufacturer (see below).

When do I get a refund?

Refunds for items that are validly cancelled will be issued to the original form of payment and will be for the full amount paid. Refunds are usually made within 2 business days. Installation fees (if paid) will not be refunded by Tirescanner and you should seek reimbursement from the installer.

How do I make a warranty claim?

Please consult the manufacturer’s warranty materials to ensure that your issue is covered. Warranty claims should be made to the manufacturer of the products and you are responsible for providing any paperwork and any costs incurred in the claim. To make a warranty claim, you need to contact the manufacturer. Tirescanner will facilitate such contact if you email Tirescanner customer service at

Credits for warranty items may be issued to the original method of payment or such other method as the manufacturer offers.

What happens if I make a replacement order?

If you cancel an order and place a replacement order, you are responsible for any additional product or installation fees charged on the replacement order.

Version: 1

Date Applicable: 28 August 2019 until date a new version is published.